OUR services

Are Second to None!

What We Do


Azzurro's philosophy in the day to day running of a resort is simple:  "hands on hospitality".  Both corporate and hotel staff maintain intimate knowledge of each property, the local community it serves, and the individual needs of the resort's clientele, by making more frequent visits and communication on a regular basis.  Reports are generated on a daily and weekly basis and the team keeps on top of hospitality trends and development.

 

Azzurro also oversees and manages all aspects of the sales and marketing of the mixed used development, all of the associated types of management of the finished products, such as hotel, fractional management, reservations and exchange programs, club operations, hotel, food and beverage management, Owner Rental Program management, and offers resales program that fit the individual needs of the clientele. Azzurro's key disciplines are:

Resort Operations

  • Profitability:  We achieve higher revenues and lower costs through prudent management and creativity. 
  • Close supervision and guidance of the resort management team. 
  • Regular quality assurance inspections by the VP of Hospitality Operations.  The resort business is a 24/7, 365 day operation and we carefully monitor the resort to measure the consistency of hospitality as well as the operation of the business systems and procedures.  We work to ensure the resort is producing a superior guest experience and optimal profits.  
  • Owner and Guest Surveys:  The surveys evaluate the key hotel experience drivers.  Staff is given immediate feedback from these surveys to enable management to quickly evaluate and rectify any problems or deficiencies.  
  • Transitions for existing properties.
  • Maintenance programs that focus on preventative and predictive care.  
  • Safety and security audits performed.

Revenue Generation

  • We manage hotel and resort income to offset any shortfalls with revenue generating programs such as:
  • Maximizing Hotel Income:  We have an award winning team that knows how to distribute your resort's inventory to today's traveler. 
  • Guest Services Programs:  We work with each resort to develop new services and benefits that guest can take advantage of to enhance their vacation.  These services add to what they have already experienced and generates incremental revenue for the hotel.

Accounting | Financial Reporting | Cost Control

  • Financial statement and balance sheet production and analysis
  • Accounts receivable oversight and accounts payable processing
  • Assessments, Billings and Collections
  • Payroll administration
  • Cash management
  • Capital expenditures budget
  • We implement cost controls and cost saving techniques to ensure the resort is operating at an optimum level while maintaining service levels
  • We provide thorough monthly financial reports to report our progress
  • Purchasing and procurement methods are put in place to prevent shrinkage and losses and secure the best prices

Real Estate Sales and Marketing

  • We oversee and manage every aspect of sales and marketing for all our types of real estate, from hotels, resorts, condominiums to villas, fractional ownership to timeshare vacation ownership management. In addition, Azzurro offers resale programs that work within your needs.

Owner & Guest Experience

  • We are also investors in several of our resorts and we know first hand what it's like to live and breathe the concept of "pride of ownership".  We know that happy guests are returned customers.  We know that we have to deliver a fantastic guest experience to ensure they continue to fall in love with the property and continue to return again.
  • Our goal is to get to know each and every guest and become familiar with their preferences to help them plan memorable vacations year after year. 

Reserve Analysis

  • We manage 30-year resort reserve studies to ensure capital funding is in place so that the resort can carry out timely repairs and replacements of their assets. 
  • We work towards a solid revenue producing plan, generating and funding the property so that our resorts do not have all sorts of necessary capital funds.

Training and Talent Management

  • We believe that an engaged team delivers exceptional services.  We train and equip our employees to ensure they can successfully perform their duties. 

"We love the personalized service we get from the team at Azzurro. Their management team is highly responsive and innovative. They have solved problems previous management companies have not been able to and turned our resort around."

- Chad Lehr, Board Member - Park Plaza Resort